Reviews

I recently spoke with Staci at my local Chapman office. She was extremely helpful and answered all of my questions and concerns and seemed to genuinely care about serving my needs.
You should be proud to have her as a part of the Chapman family.

I had several questions regarding payment of this next year’s condo insurance policy and Sheri was able to answer them quickly and took care of payment professionally.

Kelsey is absolutely awesome! Knowledgeable, professional yet friendly. I thank her so much for her excellent service.

I can’t say enough good things about Cara from Chapman Insurance. She was truly incredible. I found myself in a bind late on a Friday—my client needed an insurance quote last minute before closing, and the lender asked for it ASAP. I reached out to Cara, fully expecting to leave a voicemail, but she picked up right away.

Not only did she take my call, but she listened carefully, asked all the right questions, and was extremely patient as I gathered the details she needed. By early Saturday morning, she had provided a full home and flood insurance quote—fast, thorough, and with such professionalism.

Cara went above and beyond, and I couldn’t be more grateful. Both my client and I are incredibly thankful for her dedication, responsiveness, and top-tier service. Thank you, Cara, and thank you Chapman Insurance—you truly delivered when it mattered most.

Love Chapman Insurance! We use them on our personal property and use them for getting quotes for our real estate clients, very responsive and always a pleasure to work with!

Staci Shelton was very efficient in resolving my question and helping me to pay my bill. She was friendly and very helpful.

I am so relieved that I called Chapman Insurance. Every person I spoke with was extremely helpful and Hunter (agent assigned to me) was fantastic. He saved me thousands of dollars in premiums. His knowledge of the insurance industry was evident!

Julia Jacob’s has been extremely helpful and polite. I would definitely recommend her to anyone that needs assistance with insurance.

I have been dealing with an issue for months trying to get a refund for my flood policy. I just got connected to Kelsey, who I believe is going to help me.

Inge was absolutely awesome helping to find me not only the right policy for my condo, but at a very affordable rate! Highly recommend Chapman Insurance for all your insurance needs.

I highly recommend anyone looking for insurance needs (homeowners or flood) to use Chapman Insurance Group. The customer service, response time and passion to their detailed work is the BEST! THANK YOU Cody Renaud & Faith McGrail for your expecional assistance in helping us transition our Flood policy from our previous agency office to Chapman.

The work you do is flawless and so professional.

Courteous and quick quote, with super reasonable rates. Recommend highly. Teresa is your go-to insurance agent.

Faith was recently assigned to my account.
She picked right up where my previous agent left off.

Staci Shelton was very pleasant and extremely helpful. My experience with her was totally positive - great customer service!!

Chapman insurance personnel were on confident and efficient when my homeowners insurance was not registering the quarterly payment with the carrier. That which I expected to be a large issue was rectified immediately. I had two agents and a supervisor speak with me to ensure my success. Also, all personnel were friendly and upbeat and professional all the way!

Shelby and past team members have been proactive about getting us reduced premiums but keeping us with solid carriers to protect us when need it most.

I want to praise Staci Shelton’s performance during my meeting with her on April 29, 2025. She addressed my questions and concerns in a professional manner. I would not hesitate to ask for her help on any of my insurance needs.
Thank you for hiring such a talented and dedicated
Service Specialist.

Kelsey listened to our home sale and rented back for a month and let us know how to get it done. She explained in detail. Job well done

I was very impressed with my experience with Chapman Insurance. I was changing from another agent who was no longer providing me with quality service. David provided me with comprehensive information, followed up as promised, and understood my requirements. They saved me money and got me better coverage.I was happy to do business with them, and will use them again as needed.

David P with Chapman provided EXCELLENT service in providing competitive insurance quotes for our commercial property, Green Office Park. He was able to answer all our questions promptly and helped to provide professional direction for our insurance needs. We are a very happy customer!!

Chapman Insurance Group is beyond amazing!!!! They go above and beyond for you. They make you comfortable with your insurance purchases and Jeff Abraham is incredible with helping solve your problems!

A problem I had with my auto insurance was handled promptly and professionally. I would especially like to commend customer service representative Madeline Schmitt, who followed up with me various times to make sure everything was taken care of. Thanks so much!

Jeff is a really good agent. We have been with Chapman for close to 8 years...I wouldn't have any other broker.

Thank you, Kelsey Williamson for assisting me in finding a much lower price for my auto insurance. Appreciate your professional and friendly assistance.

The agent took time to research our property and come up with coverage from a highly rated insurance company.

Mattie was Excellent in updating Auto Ins due to new used car addition and informing us to keep old car on insurance till sold, just to keep safe, even though it was and will be off the road and parked. Her suggestions made sense and we appreciate her input.

Chapman helped us with all our new homeowner needs and questions. Cody R was ultra professional and extremely responsive throughout the whole process. Highly recommend them for your insurance needs.

Jeff Abraham responded to my needs in a professional manner. While I didn’t go with any of the quotes he found for me, I was happy that he did get back to me quickly with the information.

Mattie gets five stars from me. SHE was very polite, knowledgeable and professional Didn't get no run around got all my needs taken cars of very quickly Five stars to Clark ins agency

Kari was a pleasure to work with. She took her time to answer all my questions. I would recommend her to anyone, friends and family.

While shopping Home-Owners insurance here in Naples, FL we received a recommendation from our neighbor to get in touch with Cody Renaud at Chapman Insurance. We were so delighted with the service and his knowledge of our needs and company coverages, which ended up being half the price and better coverage than what we had! We have never received such outstanding quick service on any kind of insurance needs ever! We highly recommend Cody Renaud and Chapman Insurance. Thank you Cody!

We came into an unexpected situation with our auto insurance today and Faith was able to help get it resolved. She was super pleasant, professional and very knowledgeable. It was a pleasure working with her and Chapman is lucky to have her!

Faith is wonderful. She is the perfect mix of cheerful, quick and professional. I highly recommend Chapman!

Madeline Schmitt is by far the most knowledgeable person I've talked to at CIG. Her attention to process and detail were fabulous. The information she provided was exactly what I needed. I was 100% misinformed by the CIG office staff in Port Charlotte. After multiple visits and communications with their staff I can only conclude that they are either misinformed of too lazy to take care of the clients. They have zero credibility and frankly just don't want to be bothered. Madeline explained the process and follow thru and her information is accurate. Thanks to Maddie!

Tabetha Ventura made everything so easy for us! She was so kind and answered all of our questions. Her experience and knowledge is unbeatable and we couldn’t have asked for better. Thank you so much Tabetha!

Tabetha Ventura was patient with me and was able to answer all my questions. She really knows her stuff! Chapman Insurance needs more like her!!

I would give them 10 stars great service ! I worked with Julia she made sure I was taken care of from start to finish ! With Chapman I saved on my homeowners insurance ! A million thanks to Julia for the outstanding service !

We recently moved our Auto and Homeowner's insurance to Chapman Insurance Group. Teresa H. made the process seamless, and saved us a consider amount of money. We would very much recommend Teresa to anyone shopping for their insurance needs.

Very prompt and professional, my agent Cody Renaud went the extra mile to find the best quote for me, excellent customer care.

I was positively impressed with Rita Gesuele's in-depth knowledge of products that will help me insure my properties in order to protect my home and boat investments. She was pleasant, knowledgeable, and professional as she assessed my needs and options. I look forward to working with Rita again in the near future.

Chapman Insurance Group has done a great job handling my homeowners and auto insurance policies. Teresa reviewed my policies and made sure that I fully understood what coverage was needed. Can't say enough good things about my experience. It was a pleasure working with her.

Frank is an excellent agent! Helped me with his great customer service and profound knowledge of insurance markets.

Our home owners insurance had expired due to non-payment that may have been an oversight on my part or may have been a consequence of the mail forwarding process from MA to FL. The first receptionist and then Carley Pierce quickly located our policy and arranged for immediate payment from our bank account. Great service!

Thank you Teresa Hutchings for all your help. You made buying insurance for our cars so easy last year and now insurance for our new home. You are always a pleasure to work with us!

I can’t say enough about the Chapman Group. The care and attention to every detail that they gave us during our crisis spoke volumes about their character and their outstanding quality of service, Just when my family and I needed them the most.
Again, Thank you!!

We were so please when Teresa was able to get us the same coverage at a significantly lower rate. She was great to work with.

I worked with Cody, you can really tell he loves what he does and it just made the whole process awesome .

I had a great experience with Chapman Insurance Group thanks to Inge. She was incredibly helpful, knowledgeable, and made the entire process smooth and stress-free. Inge took the time to explain everything clearly and found the best coverage for my needs. Her professionalism and kindness truly stood out. Thank you Inge!!

I worked with Cody, you can really tell he loves what he does and it just made the whole process enjoyable.

My husband & I recently went through Kelsey Williamson and she was very diligent and speedy in response in helping us find the best coverage for our needs!
Such a pleasure to work with, I would recommend her every time!

Kelsey was very helpful and informative. Would recommend anyone to Chapman insurance if you want a great experience.

I was interested in moving to Florida, specifically this area and Cody answered a lot of questions since I was unsure of all the insurance requirements! Very helpful and informative!

Very appreciative of the service Rita has provided. Her time and patience assisting me has been an immense help. Thanks so much!

Tabetha has helped us with our insurance for a couple of years now. She is quick to respond and resolve any questions or concerns we may have.

I’m from Indiana and was looking to purchase a home in Port Charlotte. Spoke with Cody and was able to offer me some information that I needed for home owners coverage! Great guy!

Tabetha Ventura was super helpful and very kind and patient with me with for all my insurance needs. Highly recommend!

If you need insurance Tabetha Ventura is the one to see. She’s sweet, kind and will do anything to make sure you’re taking care of!

A huge thank you to Chapman Insurance Group for always taking such great care of us at Back Bay Pools! We especially appreciate David Portuondo for his knowledge, responsiveness, and dedication—always there when we need him. We truly value the partnership!

David Portuondo with Chapman Insurance Group is outstanding! He is always knowledgeable, responsive, and goes above and beyond to ensure we have the best coverage. His professionalism and dedication make working with him a breeze. Thank you from Back Bay Heating and Cooling!

We have been working with Jenn Baxter for 8 years. She always puts in the work to find us the best coverage and is always available to answer any questions.

Always a great experience with Chapman Insurance Group! Kendall is incredibly knowledgeable and an asset to their team!

Highly recommend Chapman! Jaime provides outstanding service & answered all questions I had. She is a pleasure to work with!

I reached out to David at Chapman for a quote after receiving an astronomical renewal notice from another company. Not only did David save my organization $6000 (yes, thousand), he took the time to walk me through the coverage and policies. The new coverage surpassed that of my old policy and I still can’t believe how much we are saving. I can’t thank David enough for helping out my organization. As a non-profit, every dollar matters. The money saved can now be used toward fulfilling the mission of my non-profit. I highly recommend working with David and Chapman Insurance.

Called Chapman and spoke to Cody about the cost of a condo policy and he was able to answer many questions as to what I might need for a new purchase.

Highly recommend!! Teresa Hutchings goes above and beyond for her clients and is an absolute joy to work with. She takes the time to work with you and makes all the complicated insurance stuff make sense so you feel comfortable, confident, and secure in your coverages. Super professional, always responsive, and just a delightful human.

Sherri was excellent, very efficient and communicated very well. Very smooth transaction.
Thanks Derek Rau

Rita was very nice to speak with. She was knowledgable and eager to help. She picked up the phone without making me wait on hold!
Appreciated the help! Thank you!

Tabetha Ventura has been amazing from the start. Her response and knowledge is superb. I couldn’t have ask for a better person. If you call Chapman pls ask for Tabetha.

Tabetha provided fast efficient service in providing me quotes for auto and renters insurance. 10/10 recommend using her!

Great Company and Very Professional!
Helped me out through every step of the way!
Jenn Baxter was knowledgeable and nice to work with! Great team in Punta Gorda!

Jenn Baxter is our “go to” agent for our auto insurance…whether it’s finding the right fit for our family needs, purchasing new cars, accident information, etc… Jenn is always prompt, friendly, and professional!

Working with Jenn Baxter has been amazing. Being in the industry myself I appreciate her communication and attention to detail. She is definitely the go to for insurance.

Jennifer Baxter is my go to for insurance and all my insurance based questions. She is very personable and always has a positive attitude!

Jenn Baxter is the consultant that my husband & I worked with to transfer all our policies at once: Jenn was great , researched the best policies for the coverage & price. At least now we have someone that is here for us.I like the fact we get quick &! professional service. Thank you Jenn Baxter

Jenn Baxter laid out everything and helped me understand my options. She was always available when I called. Highly recommend!

Jenn Baxter has been my agent for years and always goes above and beyond, she is knowledgeable and always available. I would recommend her.

I’ve had the pleasure of working with Cody and I can’t speak highly enough of the experience. He’s incredibly knowledgeable, responsive, and genuinely cares about finding the best solutions. Whether it’s answering questions or just offering guidance, Cody goes above and beyond every time. It’s rare to find someone so reliable and easy to work with—I’m truly grateful to have him in my corner.

I was on the fence about switching insurance companies but Cody helped us look at the price points and benefits. Highly recommend

Very professional staff. Excellent service especially from the representative Cody who helped educate my family and I on the different services the firm has to offer.

Left a inquiry online for some quotes and was reached out to by Cody. Very happy with my service and rates. Will consider moving other lines to Chapman in the future.

Cody is such a intentional listener and always has the answer to my questions - highly recommend for anyone looking for new insurance

Shelby Reimard with Chapman Insurance was of extreme help to me with an issue with my auto insurance and DMV. She was very knowledgable, patient and thorough in helping me to get to the cause of the issue and to get everything solved. I would highly recommend Shelby for your insurance needs!

Jessica went above and beyond to ensure that all my questions were answered and that I fully understood my options. I highly recommend their services to anyone looking for reliable and thoughtful assistance! She made it a smooth & stress-free experience.

So happy to have had the wonderful experience of working with Jessica Colon, she was incredibly helpful, answered all of my questions and overall, just an outstanding agent.

The professionalism and knowledge of my needs went above the expectations. I would highly recommend Tabetha for any of your insurance needs.

Teresa did an amazing job simplifying the entire process and helping me choose a policy that fit all of my needs. 10/10 thank you Teresa!

Cody Renaud was awesome handling our new home insurance policy. He was quick to get back with us and took the extra time to help us get the right insurance for a great rate! We highly recommend him.

Chandra is an amazing insurance agent! She was knowledgeable, patient, and made the entire process smooth and stress-free. I truly appreciate her dedication and professionalism. Highly recommend!

I had the pleasure to have worked with Tabetha Ventura at Chapman Insurance for my insurance needs for a few years, and I couldn't be more pleased with the experience. From the start, Tabetha Ventura was incredibly knowledgeable, patient, and attentive to my questions. They took the time to explain the various options in detail and helped me select a plan that best fit my needs and budget.

David was great and on top of everything we asked!! He saved us hundreds of dollars compared to the other insurance Agents we were using!! Thank you Chapman and David for helping us and keeping us informed every step of the way and helping us save a lot!!

I called and spoke with "Julia" regarding our inexperience with obtaining a specific type of policy. She was prompt, polite, knowledgable and very responsive to our needs. She put us in contact with a specialist for our new policy requirement and ensured all of our questions were answered to our level of understanding. We look forward to our continued coverage with Julia as our personal "go to" representative.

I’m a real estate agent and always need insurance quotes in this market. Jenn is amazing and always gets back to me quickly and she is definitely my “go to” insurance agent 🙌🏼

Gave great service worked with the agent Kari she was very helpful and very thorough to find the best quote for our needs

Kelsey listened to my questions and went above and beyond to accommodate my requests. Looking forward to working with her in the future

I’ve dealt with another insurance agency for many, many years but had issues with escalating rates, no call back from my rep & other issues so I contacted Chapman Insurance last year. Richard sold me 3 policies last year & Cori followed up this year for one change. Chapman & their agents have been professional, courteous & punctual.

I cannot rave enough about my agent Jenn Baxter! When I say she goes above and beyond that is an understatement! She genuinely cares about her clients and wants to ensure they have what they need and at the limits that are appropriate. You can’t go wrong with this group but definitely spot on if you choose Jenn as your agent!

My husband and I worked with Jennifer Baxter after being notified we were now in a flood zone. She was fantastic explaining coverage requirements, etc. I appreciated her professionalism, honesty, and knowledge. I would highly recommend Jennifer for your personal insurance needs! Thank you Jennifer and CIG!

My agent Missy is amazing. Super knowledgeable and quick to respond when I have any questions or issues with my insurance.

We had a few questions and Kelsey Williamson was very knowledgeable and helped us answer these questions. She was very professional and personable.

Jennifer is an amazing insurance agent. She is very attentive and has the best quotes. Quick to respond and easy to get a hold of. Highly recommend her!

Kelsey & Jennifer were helpful, efficient, friendly, and saved us money on our homeowner's policy! Would recommend to anyone looking to match coverage and spend less.

Kendall Holly was very personable and knowledgable. She went over and above in helping us with our auto and home insurance

Had a friend tell me to call Chapman Ins before I renewed the home ins. Not only did they get me much better coverage but it was less money. Could not be happier. Talk to Faith McGrail she is the best!

I highly recommend Chapman Insurance! My husband and I were looking for insurance quotes on a house we were buying and within no time of inquiring, Cody had gotten back to us and provided a quote that was very reasonable. I reached out to multiple companies and Chapman was by far the friendliest, most efficient, timely and reasonably priced.

Madeline researched my inquiry and responded very quickly regarding revisions to my insurance policy. I appreciate her prompt assistance.

Cara was a joy to work with. Very friendly and Knowledgeable.
Helped me thru a situation that I was not happy about. She had all the right answers.
Thanks Cara, DEE

Teresa was extremely helpful in finding homeowner's insurance that provided the coverages we were looking for from an excellent carrier for almost $1,000 less than what our previous carrier was going to charge us on our next renewal. She was willing to run different scenarios for coverage and deductibles to show us how the rate would be impacted. A+ service!

Faith McGrail has got to be one of the best representative agents at Chapman Insurance Group. Not only is she super knowledgeable in her field, but will go above and beyond to help find you the best coverage. Highly recommend her and this company.

5 star service!! Sheri and Theresa are extremely helpful with any questions or concerns I may have on my homeowners or auto policies. I would definitely recommend CIG for those who want good service, and a great rate!

I have used Richard C to bind a number of policies for many years, and for many years. I have has great communication and effort to find me the best coverage for the best price!!!!

Very knowledgeable and professional people at Chapman Ins. Co.

I walked in there a year ago and immediately knew I would be doing business with them. My agent, Hunter Grady, is a personable, experienced guy, and as a former agent myself, I know a good agent when I see one. I highly recommend Chapman Ins. Co. to anyone.👍

Jaime provided excellent & professional services and I highly recommend Chapman for all your insurance needs.

Excellent service by agent Sam Dias. He took time to e plain every action to me. Follow up call to confirm appointment and suggested a great car insurance company. I had been with Allstate for 50 yrs and their rates had become unfordable. Thank you Sam for your kindness and professionalism while taking care of my insurance needs. Might I add, I saved 50% on my premiums! Any other insurance needs I know who to call. Thank you so much!

The Chapman Insurance Group saved me so much time when it came to shopping for an insurance quote. Teresa Hutchings did a fantastic job finding me the best premium and responded quickly to all of my communications.

I almost lost my hope trying to find a decent Insurance company in Florida, but I check this people review and I have to say that they are really good indeed, I contacted Mr Richard Capalby for a Home owners Insurance quote and in less than 48 hrs I had my insurance, Not like others Insurance companies that they never called me back. I really recommend this Insurance. Great job Richard.

I worked with Richard "RJ" Jacobs. He was fantastic. I get busy and off track, and he always followed up in a timely manner to make sure I got the coverage I needed.

Working with Krystal was a fantastic experience. Incredibly friendly but also to the point about what our best options were. I don’t think we could have made a better decision than working with her!

Hello, my name is Cester Williams. I would like to show my appreciation to Daniela Montejo. Daniela Montejo was very professional and caring when I spoke with her. She answered all the important questions I asked. Her kindness goes beyond comprehension.
Sincerely,
Cester Williams

Daniela Montejo Is The best!! Great service also made sure everything got done for me !! Very Happy with my experience 🙂🙂🙂🙂
Thank You Chapman 👍🏽

Chapman Insurance always provides outstanding service. They will shop insurance quotes, respond to questions rapidly and all agents are friendly and knowledgeable.

David Portuondo is an excellent agent. He researched the available choices very thoroughly to get us the best policy. David was very patient with answering the numerous questions and additionally provided information and options that helped us make our decision.

Over the last several decades, we have needed insurance for several residential, investment and commercial properties. We can categorically say that David is the best agent that we have worked with. His follow up is beyond superb both with replying to emails and returning calls, and at times even after-hours.

We highly recommend him. He will look out for your interests and give you sound advice.

I have had the pleasure of insuring my Punta Gorda home with Chapman Insurance Group for 10 years. They have always provided excellent service and worked hard to find the best insurance value for me. Stacia in particular provided outstanding service. I highly recommend them.

I received wonderful help from Jennifer at Chapman. She researched my issue and got back to me quickly with just what I needed - and by text too!

Frank Spinelli was incredibly helpful and extremely knowledgeable with every question i had for him. He got me an incredible rate and a great overall experience. I would recommend him to anyone looking for insurance

Frank is incredibly charismatic and made the whole process of reviewing my home insurance a breeze. He not only found me better coverage but also saved me money in the process. His energy and expertise really stand out—if your renewal is high, he’s the guy to call!

My customers were very happy with Clay's service. He was Quick with proposals and excellent with clients for real estate partners! Use Clay at Chapman Insurance.

Jamie McKenna handles our account at Chapman Insurance Group. She is great to work with. We appreciate Jaime's professionalism and responsiveness. We recommend Jaime without qualification.

Worked with Frank...He was awesome! Saved us about $2,000+ on our Homeowners and about half of what we were spending on our Car Insurance!!! Call them!

Chapman Insurance provides the personal, professional, touch we were seeking. The attention to providing exactly what we needed is second to none!

Ben Miller and the rest of the staff at Chapman Insurance were the best. They took care of all of our flood related needs.

Very professional office with knowledgeable, kind and patient staff who are very helpful and not pushy. They also keep me informed and updated often. I have switched from a different company and am very satisfied.

Knowledgeable Owner and Agent. Attentive, understanding, customer focused. Good people providing good service.

Jaime was great! Promptly answered emails and calls and even helped me finalize coverage on a weekend!

The whole process of finding a quote was super easy. Ask for Karina, she was helpful, patient and kind !

Corey and the CIG team is now saving me $511/month with my home insurance !

Attentive, FAST, and most importantly, they followed-through. Life got easier with a phone call.

Enjoy the feeling, call them.

Robert
Naples, Florida 🌴

Over the last several months, we have had nothing but issues with other insurance agents (clearing houses) not responding to our calls or emails and basically pricing us out of their markets. We get a chuckle out of your Chapman commercials and decided to give them a try.
Chapman Agent, Corey Lieb out of Naples, Florida, immediately followed up with us after I sent in a quote request and was an absolute delight to work with, even when I altered my request! He was incredibly patient and listened to me rattle on even though I am certain he had more important work to do.
We will be referring Corey and Chapman to everyone we know who may be looking for insurance in the future.

I dealt with Jamie Miholovich initially. She was very professional and attentive. She was the one who directed me in the right direction. For auto insurance she directed to Clay. He send me quotes with my auto policy. She also helped me with medical insurance. Directed to the representative I can deal with that. Every time I had a question, if she didn’t have all the answers she would direct to the person who could help me. Extremely helpful. Even after she directed me to right people. She followed up with me to make sure I was taken care of. Excellent customer service. Would recommend Chapman just because of Jamie. Can’t say enough about her.

Jamin Eastman at Chapman Insurance Group is hands down the most knowledgeable home insurance professional salesperson I've ever had the pleasure of working with. Jamin's expertise in the field is unparalleled, and his commitment to staying up-to-date with the latest industry trends and regulations is truly commendable. What sets Jamin apart is not only his deep understanding of home insurance but also his passion for sharing that knowledge with others. Jamin goes above and beyond by teaching classes to real estate agents, empowering them with the insights they need to better serve their clients. Jamin’s dedication to education and customer service is evident in every interaction, making him a true asset to anyone navigating the complexities of home insurance. If you're looking for an insurance professional who is not only knowledgeable but also genuinely invested in your success, look no further than Jamin Eastman.

Sheri in billing was incredibly kind, patient and helpful today.
I have nothing but positive interactions with the team @ CIG!
Highly recommend for your insurance needs.

Nice people, good customer service. I missed my premium payment and was able to renew it several days after just signing no loss statement and making the payment. That's it. Simple, fast, no question asked. Thank you Chapman Insurance team.

We are new customers and referred by our Realtor. Jamin did a great job and took time to explain the coverages. Awesome rate and experience.