Frequently Asked Questions
Make any necessary, temporary repairs to keep your property from becoming further Damaged. Should temporary repairs be necessary, keep all damaged parts that are repaired or replaced.
Keep all receipts for temporary repairs and provide the receipts to your adjuster at the time of inspection.
If flood waters touched any structure on your property, we would recommend filing a claim and having an adjuster inspect and review coverage.
They are trained to look for things that you may not know to inspect which would show signs of flood damage.
Typically, no. However, we recommend that you file a claim to confirm cause of loss.
What you think is flood damage. Could be from other causes such as winds from the storm.
If you called our office and left a message, you can rest assured that we are doing everything in our power to get back to you in a timely manner.
Due to a very high volume of calls, please allow 4-5 business days before calling again. This will allow us to work through the calls we currently have so we can respond to you quicker.
The first priority is to make your home safe and prevent further damages. Any wet or moldy furniture should be removed. Remember to take photos of all items.
Typically, you would hear from an adjuster 24- 48 hours. Due to the high volume cause by hurricane lan, expect a wait time of 5-7 days.
This is a carrier specific question and the answer will vary. Please direct this question to your adjuster or carrier.
Important: if you are going to have any repairs made, make sure it is with a company that is licensed and insured.
You may be wondering who is responsible for removal and damages. If it is on your property, the responsibility is typically yours unless there is evidence that the tree was in danger of falling over prior to the storm.
If your loss of use was due solely to flood damage, your home insurance carrier will not cover temporary housing.
However, if you have any damage due to the hurricane, we recommend you consult your carrier and allow them to assess cause of loss.
Homeowners insurance has limited coverage for boat dock loss. An adjuster will have to view and determine cause of loss. I.E. Wind or flood.